Increased call center activity and call center outsourcing has produced new and larger risks of fraud. While much focus has been on malicious third parties exploiting this channel, frequently it is the call center employees themselves committing the fraud.
New measures to monitor call center employees’ access and interaction with sensitive customer information are needed to deliver superior customer experience, remain compliant with numerous privacy and security directives, and to reduce fraud losses.
In this new white paper, you’ll learn:
- How internal fraud occurs in call centers and the factors fueling its growth.
- The trends and challenges that make controlling fraud difficult in the modern call center.
- What steps your organization can take to gain better visibility and control to mitigate fraud losses.
Complete the form to download the white paper now →
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